Ortho2D›Support
We are here to help — talk to the team behind Ortho2D
Questions about a drawing, an export, your account or your plan? Contact the Korek Production team through our website and we will get back to you.
To help us answer quickly, tell us the email address of your Ortho2D account, which tool you were using (3D → 2D engine, 2D CAD, Plan → 3D, Photo → CAD, Photo to 3D or Packaging), and what happened.
Refunds
We do not provide refunds after a product has been purchased. This covers single downloads, credits, Photo to 3D models, packaging exports and subscription payments already made.
Everything in Ortho2D can be built and checked for free before you pay — you see the full drawing, model or building on screen first, and you only pay when you take the file away. So you always know exactly what you are buying.
If something fails on our side — a download, an AI reading or a 3D generation that does not complete — it is not charged: the download or credits are returned to your account automatically.
Cancel your subscription any time
If you purchased a subscription, you can cancel it any time. Cancel from your account, or send us a request through korekproduction.com and we will cancel your subscription after receiving your request.
There is no yearly contract and no commitment. You keep your plan until the end of the period you already paid for, and you are not charged again.
We are glad to have you with us
Our team works hard every day to improve our products and to give you the best tools — tools that save you time in your workflow. Thank you for choosing Ortho2D. If there is anything we can do better, tell us: your feedback shapes what we build next.
Questions
Can I get a refund after I buy?
No. We do not provide refunds after a product has been purchased. You can build and check everything for free before you pay, so you always know exactly what you are buying.
Can I cancel my subscription?
Yes, any time. Cancel from your account, or send us a request through korekproduction.com and we will cancel your subscription for you. You keep your plan until the end of the period you already paid for, and you are not charged again.
What if a download or a generation fails?
A download, AI reading or 3D generation that fails on our side is not charged — the download or credits go back to your account automatically.
How do I contact the team?
Through our website, korekproduction.com.